privacy is the most important to us, so
transfer, and store your personal information.
December 31, 2019.
Below are examples of the types of personal information that Lucky Tree may collect and how we will use it.
may process your personal information for the following purposes: with your
Lucky Tree's legal obligations; to fulfill the contract to which you are a party; to protect you Or
we believe that Lucky Tree or a third party is necessary to disclose
information for the purpose of pursuing legitimate interests. If you have
any questions about this legal basis, you can contact our Data Protection Officer.
may have received your personal information from other persons if that person
has shared their content with you using Lucky Tree products, sent gift
certificates and products, or invited you to participate in Lucky Tree services
or forums. We may also validate the information provided by you when creating
an Lucky Tree ID with a third party for security and fraud prevention purposes.
also collect data in a form that does not, on its own, permit direct
association with any specific individual. We may collect, use, transfer, and
disclose non-personal information for any purpose. The following are some
examples of non-personal information that we collect and how we may use it:
times Lucky Tree may provide third parties with certain personal information to
provide or improve our products and services, including to deliver products at
your request, or to help Lucky Tree market to consumers. When we do, we require
those third parties to handle it in accordance with relevant laws. Lucky Tree
does not sell personal information, and personal information will never be
shared with third parties for their marketing purposes.
Tree shares personal information with companies who provide services such as
information processing, extending credit, fulfilling customer orders,
delivering products to you, managing and enhancing customer data, providing
customer service, assessing your interest in our products and services, and
conducting customer research or satisfaction surveys. These companies are
obligated to protect your information and may be located wherever Lucky Tree
may be necessary − by law, legal process, litigation, and/or requests from
public and governmental authorities within or outside your country of residence
− for Lucky Tree to disclose your personal information. We may also disclose
information about you if we determine that for purposes of national security,
law enforcement, or other issues of public importance, disclosure is necessary
or appropriate. We may also disclose information about you, but only where
there is a lawful basis for doing so, if we determine that disclosure is
reasonably necessary to enforce our terms and conditions or protect our
operations or users. This could include providing information to public
or governmental authorities. Additionally, in the event of a reorganization,
merger, or sale we may transfer any and all personal information we collect to
the relevant third party.
Tree takes the security of your personal information very seriously. Lucky Tree
online services such as the Lucky Tree Online Store protect your personal
information during transit using encryption such as Secure
Sockets Layer (SSL). When your personal data is stored
by Lucky Tree, we use computer systems with limited access housed in facilities
using physical security measures.
you use some Lucky Tree products, services, or applications or post on an Lucky
Tree forum, chat room, or social networking service, the personal information
and content you share is visible to other users and can be read, collected, or
used by them. You are responsible for the personal information you choose to
share or submit in these instances. For example, if you list your name and
email address in a forum posting, that information is public. Please take care
when using these features.
Tree makes it easy for you to keep your personal information accurate,
complete, and up to date. We will retain your personal information for the
our service specific privacy summaries. When assessing these periods we
carefully examine our need to collect personal information at all and if we
establish a relevant need we only retain it for the shortest possible period to
realize the purpose of collection unless a longer retention period is required
For other personal information we hold, we will provide you with access (including a copy) for any purpose including to request that we correct the data if it is inaccurate or delete the data if Lucky Tree is not required to retain it by law or for legitimate business purposes.
We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier. When you make a request using these online tools, we will verify your identity and the legitimacy of your request.
Tree websites, applications, and services may contain links to third-party
websites, products, and services. Our products and services may also use or
offer products or services from third parties.
collected by third parties, which may include such things as location data or
contact details, is governed by their privacy practices. We encourage you to
learn about the privacy practices of those third parties.
make sure your personal information is secure, we communicate our privacy and
security guidelines to Lucky Tree employees and strictly enforce privacy
safeguards within the company.
processing, you would like to contact our Data Protection Officer, or if you
would like to make a complaint about a possible breach of local privacy laws,
please contact us.
a privacy question or question about personal information received in response
to an access/download request is received we have a dedicated team which
triages your contact to address your issue. Where your issue may be more
substantive in nature, we may request more information from you. All such
substantive contacts receive a response within fourteen
days wherever possible - providing a response on the issue raised, requesting
additional information where necessary or indicating that a response will
require additional time. You may at any time refer your complaint to the
relevant regulator in your jurisdiction if you are unsatisfied with a reply
received from us. If you ask us, we will endeavor to provide you with
information about relevant complaint avenues which may be applicable to your
in a material way, a notice will be posted on our website along with the